The escalating violence in the Israeli-Palestinian conflict has caused donations to pour in for aid groups. But some donations on Venmo are getting stalled and even stopped.
The payment app is reportedly pausing some attempts to fundraise for Palestinian causes — particularly if the payments have any combination of words like “Palestinian” or “Palestine” alongside the phrase “relief fund,” according to , an international nonprofit journalism organization that covers primarily the intersection of technology and culture.
In one , Venmo’s customer support appeared to ask a user about a $50 payment they had received for “Emergency Palestinian Relief Fund.” The screenshot showed Venmo was “trying to understand… the reference to ‘Palestinian Relief Fund'” and asked the user for the “purpose of this payment, including a complete and detailed explanation of what is intended to be paid for and the establishment/location.” The company also asked for a “brief summary” of the poster’s fundraising efforts, and “details on how the funds will get to the beneficiaries,” according to the screenshot.
The user that he was collecting funds to donate to the Palestinian Children’s Relief Fund, an organization established by humanitarians in the U.S. to bring free medical care to injured and sick children.