The Google Phone app on Android helps root out spam calls. Here’s what you need to know


Android users will soon have another tool to help in the fight against robocalls and spam calls. Last week, Google announced the company’s Phone app will add a new Verified Calls feature to tell you not only what business is calling you, but why they’re calling. Knowing that an unknown number is really who it claims to be is designed to help keep you from falling into common schemes where crooks pose as legitimate businesses to swindle you for sensitive information or money.

Google’s move is the latest in an industry-wide effort by the federal government and private tech companies, including T-MobileApple and a cohort of wireless carriers to reduce automated, spam and scam calls people receive on their phones, some of which break established consumer protection laws. In 2019, robocalls reached an all-time high of 58.5 billion, according to YouMail, a company that provides blocking services.

Verified Calls complements Google’s earlier attempt to rein in robocalling through a call-screening feature that leans on Google Assistant to help identify calls. Below, we’ll walk you through what we know about this new Verified Calls feature, and how to get it.

What is Verified Calls for Google Phone?

An amped-up version of caller ID, the feature checks if a call is indeed originating from a participating business. When you receive an incoming call from a verified business, you’ll see the business name, logo, a verification badge and a reason why the company is making the call — as long as the business provides this.


For example, a restaurant delivery service can tell you the driver is lost or that your delivery has arrived. Or the call screen could explain that your airline needs to alert you of a change in flight time. Maybe your bank is calling to verify a large purchase or flag potential fraud. Seeing these reasons is designed to give you confidence in the legitimacy of the caller…Read more>>



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