The defunct movie streaming service officially shut down in September and told customers it wouldn’t charge them beyond July. However, people on social media are saying that the beleaguered app is still charging their credit cards.
Twitter user @Jazzzzai wrote that MoviePass charged him $4.64 in late September. And @69Trizzle writes: “MoviePass just charged my account even though I stopped subscribing months ago.”
Zach Savage, whose handle is @WilliamSavage4, tweeted at the company saying, “Please explain why I was just charged for your service, when your service is currently down. I’m only contacting you via twitter because your website has lost the feature to communicate with you.”
A Chicago customer told the publication she was charged twice in September, once for her $9.95 membership and another mysterious charge appeared for $5.64. A former MoviePass user in Colorado told the Post she canceled in January 2019 and was still charged in September.
At least one of the charges appeared on the exact day MoviePass announced it was shutting down, seemingly for good, after being plagued by technical glitches and other high-profile setbacks for a year.
Many other charges have since appeared, according to several people on Twitter.
MoviePass wasn’t immediately available for comment. The company’s CEO, Mitch Lowe, told FOX Business that the reports are overblown and false.
“One single subscriber, out of the many thousands of MoviePass subscribers, was charged $9.95 on September 15 and has been refunded that amount,” Lowe said in an emailed statement to FOX Business.
He said some subscribers may be mistaking refunds for new charges.